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Using the VPN 3000 Client 5.x for Windows Vista

Important: Please follow all steps to ensure proper installation

Uninstalling an Existing VPN Client

If you have a VPN client currently installed on your computer, it is necessary to remove it to avoid potential conflicts. If you do not have a prior VPN installation, go to Installing VPN Client 5.x on Windows Vista

1. To uninstall your product, first terminate any VPN connection and exit the program.
2. From the Start Menu go to Control Panel and select Programs and Features.
3. Highlight your current VPN software in the program list.
4. An Uninstall option will appear in the menu above the program list (see figure below).
5. Click Uninstall (you will be prompted with instructions on how to remove the program)
6. Restart your computer when the process has completed.

   

Installing VPN Client 5.x On Windows Vista

1. Quit all programs that may be currently running.
2. Click on the VPNVista.exe link to download the VPN Client
3. Open the downloaded file.

   

   • You may be asked to run this as the Administrator - if so, use the mouse to right-click the file
   • Click the left mouse button on Run as Administrator.
   • You may see the warning message below - if so, click Yes to continue.

     

   • Another potential warning message may pop up from Vista warning that an unidentified program wants access. Click Allow to proceed.
4. When the WinZip Self-Extractor program appears, click on Unzip to extract the installation files to C:\Users\[Your User Name*]\AppData\Local\Temp
   • *Your User Name refers to the name you use to login to your computer
5. Click OK for confirmation of the unzipped files. You will receive a notice that 2 files were unzipped successfully.
6. Double-click the Computer icon and navigate to: C:\Users\[Your User Name]\AppData\Local\Temp
7. Open the following file: vpnclient-win-msi-5.0.00.0340-k9.exe**.
   • It will most likely be at the bottom of a long list of items. You may have to Run as Administrator (see Step 3 above).
   • **The version number may vary slightly with subsequent updates

   

8. Click Unzip to extract the files and begin the installation process.
9. Click OK.
10. Click Next on the installation window.
11. Read then accept the license agreement by selecting the I accept button
12. Click Next.
13. Click Next again. The installation process will begin.
14. When installation is successful, a window will appear.
15. Click Finish.
16. Click Yes to restart your computer to finish the installation process
    • The VPN client will be ready to use once you have restarted your computer.

Note: If you experience issues during or after the installation of the VPN client, please read the documentation and release notes included on this website for causes and solutions to common problems.