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Store all invoices, part lists, and CDs that come
with the computer in a safe place (away from dust or magnets) where you can easily find them if they are needed
for troubleshooting. These disks are
always needed to resolve most issues in Windows, such as when you have
difficulty connecting to the campus network.
This is the case whether you are seeking assistance from the
Office of Information Technology (OIT) Help Desk
or an independent repair shop.
Most brandname computers ship with some type of
"restore" CD, which contains a utility that will restore your PC to its
original state (as it was when you initially purchased it). This is a great
utility if you need to re-format your PC, however, reformatting is usually
a last resort for most problems. Furthermore,
this utility is not appropriate for resolving all problems which require
files to be copied from the original operating system software. Therefore,
you need to have the actual Windows
or Mac OS CD that was shipped with your
computer. If the system you purchased did not include these CDs, you should
contact the manufacturer and request the appropriate
operating system.
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