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Initial lag time in list creation process:
- When a Course mail list is created, it can take up to an hour for the
necessary entry to be created in the system mail aliases file. If you
try to send mail to the list after creating it, but before the system
aliases file has been updated, the mail will bounce with a "user
unknown" error message. If this happens, wait an hour and try
resending the mail.
Problems establishing list:
- There is an intermittent bug with the UMEG/coursemail.umd.edu system(s)
with respect to the creation of Course mail lists. In a very small
percentage of cases (1-2%), when an instructor creates a Course mail list
via the steps at the Creating Course Mail
Mailing Lists page, UMEG will report the list has been created,
when in fact it hasn't. The way to tell if this is the case is to send
mail to the list. If you get a bounce back with a "user unknown"
error (after the initial hour mentioned above has elapsed), this is the
likely scenario. If this happens, contact the Office of Information Technology (OIT)
Help Desk
and report that your Course mail list appears to have not
been successfully created, and provide course number, section and
semester as specified by UMEG (like "engl100-0101-spr04").
We will open a problem ticket and have UMEG reset for this class, then
notify you to try creating the list again. The subsequent attempt to
create the list should be successful.
- If the instructor generating the Course mail list does not have an
official e-mail address entered in the ARES system, the list will not
be correctly generated. Make sure you have an e-mail address entered
in the ARES system prior to creating any Course mail lists. The OIT
Help Desk has a web page on
how to update your e-mail
address in the ARES system.
Student's address on list:
- If a student enters an incorrect e-mail address on the
Testudo system,
that address will be placed in the Course mail list at the time of
the list creation, or if the list has already been created, at the
time they add the class. If the new e-mail address is invalid, the list
administrator will get a bounced e-mail message for that address after
any posting to the list. The instructor should then contact the student
so that the student can update their e-mail address via the
Testudo system. (The OIT Help
Desk has a page on updating the student's
e-mail address in Testudo.) The instructor should then
remove the invalid address from the
list.
- If a student changes their e-mail address on
Testudo, the new address will
be added to any existing Course mail lists, but the old one will not be
removed. Unless the student notifies the instructor(s), both addresses
will be on the list(s). There is no way to track that sort of thing at
this time. The previous e-mail address will have to be
manually removed from the list.
- If a student changes their e-mail address on
Testudo and then drops the
class, their entry on a Course mail list will not be removed. There is
no way to track that sort of thing at this time; their e-mail address
will have to be manually removed from the
list.
Mail rejections when sending to the list:
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